WP Engine booked customer interviews through LinkedIn before building a product
In February 2010, before WP Engine had a name or a server, Jason Cohen found WordPress web developers on LinkedIn and asked each for an hour to discuss a startup idea. He personalized every message and offered to pay a fair fee for the time. By his count, 40 of 50 agreed and 30 eventually became customers.
- Company
- WP Engine
- Year
- 2010
- Outcome
- Worked
What they ran
In February 2010, Jason Cohen had an idea for a WordPress hosting service but no company yet. He searched LinkedIn by title and industry for web developers working in WordPress and asked each for an hour to talk about a startup idea aimed at them. He first looked up each person's market, location and recent blog posts so the message felt personal. As his own account of the outreach describes, the note offered any fee the person judged fair, framed as respect for their expertise.
What happened
By Cohen's count, 40 of 50 people agreed to talk, and 30 later became customers. Only one of the 40 asked to be paid. A Marketing Examples write-up quotes him saying thirty agreed to pay $50 a month, before he had a company name, slides or a server. Cohen founded WP Engine that year and bootstrapped it at first, per his author page.
What the account does not show
Every figure comes from the founder himself. The sources disagree on the count: Cohen's article says 50 requests, while the secondary page says he emailed forty. The sources give no baseline, so there is nothing to compare this reply rate against. They also do not say when the 30 converted or how long they stayed.
Questions
How did WP Engine find its first customers?
Jason Cohen searched LinkedIn for WordPress web developers and asked each for an hour to discuss his startup idea. Of 50 requests, 40 agreed and 30 eventually became customers.
Should I offer to pay people for customer interviews?
Cohen offered to pay whatever fee each person felt was fair for their hour. Only one of the 40 who agreed asked to be paid.
Can you get paying customers before building a product?
Cohen is quoted saying he had 30 customers willing to pay before he had a company name, slides or a server. He says thirty agreed to pay $50 a month.
Sources
- When you have nothing: How to find potential customers to interview, A Smart Bear, 2024-12-22.
- The cold email that started a $100M / yr company, Marketing Examples.
- Jason Cohen: About the author, A Smart Bear.