ICUC
ICUC is a social media agency offering community management, strategy, moderation, social listening and review management for brands, with an emphasis on enterprise clients.
- Based in
- Not stated
- Founded
- Not stated
- Size, as stated
- Not stated
- Ownership
- Not stated
- Pricing
- Not stated
What it does
ICUC describes itself as a social media agency offering full-service marketing, management and strategy.
Its services are community management, social media strategy, social media moderation, social listening, review management, consumer insights, digital customer care, AI visibility and regulated-industry specific services. Its pages state that its community managers are embedded within a brand as an extension of the client team. Its moderation team is described as operating in 52+ languages, handling customer inquiries, mentions and crisis moments 24/7, 365 days a year. For social listening, it states that analysts use third-party tools to track mentions, keywords and sentiment across social platforms.
On pricing, its contact page states that its model depends on content volume, response time (SLA), channels managed, whether responses are scripted, and whether publishing and scheduling are needed. Its homepage and contact page cite client names including Boston Pizza, Starbucks, Sony, Chevron, Google and Tim Hortons. Its case study listings cover Chili's on TikTok, Shokz on customer sentiment and Boston Pizza on guest experiences. Its strategy page states that a global tea brand client saw a 36% shift in positive sentiment over the past year, which is the agency's own claim.
Its homepage states that ICUC has 20+ years in business. Its pages list offices in Montreal, London and New York, and name a leadership team including two co-presidents.
Who it fits (our reading of its own pages; opinion)
From its own pages, ICUC says it serves companies of all sizes across all industries, with named verticals including financial services, restaurant and food services, pharma and regulated healthcare, gaming, automotive, and CPG and retail. Its pages show consumer-facing brands such as Starbucks, Sony, Tim Hortons and Boston Pizza, so the work reads as B2C, and the quoted voices come from community and strategy roles. The problems it takes on are always-on community management, moderation, brand monitoring, social listening, review management, digital customer care, and crisis moments handled around the clock by a global team of specialists. It also describes work in regulated settings, such as protecting the health and safety of customers, patients and physicians. Clients engage with community managers embedded as an extension of their team, and agencies can extend their own client service offerings with its support. Pricing is described as depending on content volume, response time, channels, whether responses are scripted, and whether publishing is needed.
Sources
The pages of icuc.social that the facts above were checked against, last on 23 Oct 2026. 58 facts in this entry were matched word for word on these pages.
- About Us | ICUC Social - Best Social Media Agency, read 23 Oct 2026.
- Industries We Serve | Social Media for Your Sector | ICUC Social, read 23 Oct 2026.
- Our Services | Social Media Management & Moderation | ICUC Social, read 23 Oct 2026.
- Social Media Agency Services to Grow Your Brand, read 23 Oct 2026.
- Social Media Listening Services and Monitoring, read 23 Oct 2026.
- Social Media Management Agency, Book a Meeting, read 23 Oct 2026.
- Social Media Strategy Services for B2B Brands, read 23 Oct 2026.
Something here wrong or out of date? Send the fact and a link to the page on the agency's own site that states it through the corrections page. Agencies can also claim this entry; a claim changes no wording and no order.
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